Delivery Information
Delivery Guarantee
What products does the Delivery Guarantee apply to?
The Delivery Guarantee applies to all gifts (excluding cards) ordered on the moonpig.com website or any Moonpig mobile application in the Republic of Ireland to a recipient in the Republic of Ireland, where the An Post “Guaranteed Delivery” option is selected.
Please see the “General” section of these terms for all exclusions.
What is the Delivery Guarantee?
Delivery Guarantee means we will deliver all gifts (excluding cards) on or before your requested delivery date selected at checkout. In the event that the delivery is made after the requested delivery date, please contact our Customer Service Team.
What if the delivery arrives after your guaranteed delivery day?
If your gift has not been delivered to the recipient by 20:00 (8pm GMT) on your guaranteed delivery date, you can contact our Customer Service Team in the following ways:
Chat - is available between the hours of 9.00am – 5.30pm, 7 days a week
(excluding bank holidays);
Social Media - Twitter: @MoonpigUK Facebook: @MoonpigIE;
Email - [email protected]; or
Post - FAO: Customer Services, Herbal House, 10 Back Hill, London, EC1R 5EN.
The Customer Service Team will then investigate your complaint with An Post, and if your complaint is successful, Moonpig will credit your Moonpig Money account with the amount you paid for postage.
General Delivery
Cards
An Post National Standard Post Delivery Service
Arrives within 1-2 working days (Mon - Fri).
Delivery costs €1.65.
Order by 4pm Monday to Friday and we'll post your card the same day.
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Gifts, Flowers & Balloons
An Post Next Day Track & Trace Parcel Service
Arrives within 1-2 working days (Mon - Fri).
Order by 4pm Monday to Friday and we'll post your gift the same day. NB: An Post do deliver parcels on Saturdays to major towns & cities.
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Alcohol Gifts
An Post Next Day Tracked Parcel Service
Arrives within 1-2 working days (Mon - Fri). Order by 4pm Monday to Friday and we'll post your gift the same day. NB: AnPost do deliver parcels on Saturdays to major towns & cities.
You must be 18 or over to buy or consume our alcohol gifts. We may ask to see ID upon delivery.
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Mugs
An Post Next Day Track & Trace Parcel Service
Order by 11am Monday - Friday for delivery in 1-2 days. NB: An Post do deliver parcels on Saturdays to major towns & cities.
International Delivery
For delivery outside of Ireland, the delivery cost will be: €2.20.
Currently we are unable to dispatch gift orders from ROI (Dublin) to addresses within NI. If you would like to send gifts to Northern Ireland please use our UK version of the website.